A transaction that fails for a reason that it is directly attributable to Paythanks , and for which the user receives a corresponding confirmation from the associated payment gateway will be refunded automatically back to the account of the user in a time period of 3 to 21 working days, from the date on which the original transaction has taken place. A confirmation email will also be sent to the email ID of the user registered with us. Please note that the amount pertaining to the applicable taxes and the payment gateway charges will not be refunded.
In cases in which the user receives the successful payment completion confirmation but does not get the services, the user is required to register a complaint with Paythanks . This complaint can be logged by the user by sending an email to the Customer Care email ID provided on the website. We will conduct a complete inquiry upon receiving the complaint registered by the user. Refund of the payment will be provided to the user account on the basis of results of the inquiry.
Paythanks does not at any point of time during any transaction between the user and merchant/vendor and or service provider take the ownership of any of the products/services provided by the merchant. Nor does Paythanks at any point asserts any rights or claims over the products/services offered by the merchant to the user. The cancellation/refund, if any, will be governed as per the terms and conditions of the aggregator or of the merchant/vendor. Paythanks has no role in governing refund/cancellation charges. Paythanks , will not be responsible for refund/cancellation including any charges arising therefrom.
In the event, you erroneously send a payment to a wrong party or have sent a payment for a wrong amount, Paythanks shall have no liability in this regard and your only recourse will be to contact such third party to whom such payment was sent and seek a refund (if any). Paythanks will not refund or reverse a payment erroneously made by you.